Freja, the AI agent: questions answered

Freja is the AI agent — a team member who works with travellers and supports your staff. She answers questions, recommends products, plans with travellers and escalates to a human when a person should take over.

Yes. Freja takes the customer's own name, brand and tone of voice, so travellers experience your brand rather than ours.

She says so and escalates to a human. Escalation goes to the inbox or channel your team already uses, with the conversation history attached.

No. She handles the repetitive questions and the early planning, and hands over the conversations where a person adds value.

She keeps answers consistent, surfaces what the traveller has explored and saved, and gives the team context before they reply.