Hotel guest communication: questions answered
Which channels Freja answers on, which plans include them and how human escalation works.
Is Xbrandify an AI chatbot for hotels?
Freja is a visual AI agent rather than a scripted hotel chatbot. It answers from your own room, offer and destination content, keeps context across the conversation, shows what it is talking about, and links straight into your booking engine instead of ending at the answer.
How is this different from a hotel chatbot?
A hotel chatbot answers from a maintained list of intents and stops there. Freja reads structured hotel content, replies in the guest's language, shows rooms and experiences visually, and carries the guest into a booking or an upsell, so conversations turn into revenue you can attribute.
Does Xbrandify offer hotel guest communication?
Yes. Xbrandify includes guest communication through the hotel website and in-room QR experiences. Professional and Enterprise also support connected email and social messaging channels.
Can Freja answer hotel guest questions?
Yes. Freja answers questions using hotel-approved information about rooms, amenities, dining, spa, policies, activities, offers and the local destination.
Are in-room QR codes and stands included?
Yes. In-room QR codes in small printed stands are included with every hotel subscription.
Can Freja communicate through Gmail?
Gmail communication is included in Professional and Enterprise, subject to account authorization and technical setup.
Can Freja communicate through Outlook?
Outlook communication is included in Professional and Enterprise, subject to account authorization and technical setup.
Does Xbrandify support Facebook Messenger?
Facebook Messenger is included in Professional and Enterprise where the hotel provides the required access and permissions.
Does Xbrandify support Instagram Messaging?
Instagram Messaging is included in Professional and Enterprise where the hotel provides the required access and permissions.
Does Xbrandify support WhatsApp?
WhatsApp support is coming soon. It is not available today and is listed as coming soon until the integration is live.
Does Xbrandify support Booking.com messaging?
Booking.com Messaging is coming soon. It is not available today and is listed as coming soon until the integration is live.
What happens when Freja cannot answer a guest?
Freja can escalate the conversation to a human through the hotel's selected inbox or escalation process. Human escalation is included on every plan.
Can Freja communicate in several languages?
Yes. Essential includes two languages or markets. Professional includes up to six. Enterprise supports broader or custom language coverage. Each language is priced as one market, but it reaches every country that speaks it.
Can Freja communicate after reception closes?
Yes. Freja can assist guests continuously, based on the information, rules and systems configured by the hotel.
See the plans and prices
Hotel plans start from €249 per month. Compare Essential, Professional and Enterprise feature by feature.
View hotel pricing