Travel communication channels: questions answered
Which channels Freja works in today, which are coming soon and how escalation works.
Which channels can Freja work in?
Website chat, on-site and in-destination QR, branded traveller email, Gmail, Outlook, Facebook Messenger and Instagram Messaging, with human escalation to your inbox.
Is WhatsApp available?
WhatsApp is coming soon and is labelled as such wherever channels are listed. It is not part of the current subscription.
Is Booking.com Messaging available?
Booking.com Messaging is coming soon and is labelled as such. It is not part of the current subscription.
How does human escalation work?
Freja hands the conversation to your team in the channel you already use, including what the traveller asked and explored.
Can we limit which channels are active?
Yes. Channels are enabled per organization in Freja Admin, so you can start with the website and add more later.
See the plans and prices
Tour operators and DMCs start from €399 per month, destinations from €999. Compare every capability side by side.
View travel pricing